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Students B Role plays.
1 Making and taking calls
You are the receptionist at AIC computing. Answer the phone and ask for the caller’s name. Connect the caller to Louis.
Now you are Louis. Answer the phone. Say you don’t have time to talk. Ask the caller to call later.
2 Reasons for calling
You saw a job advert in the paper for the position of trainee manager. You’d like to apply for the job. Call the Human Resources Department and ask them to send you details. Give your name and address.
3 Leaving messages
Answer the phone. Rashid is out of the office today. You don’t know when he’ll be back. Take a message for him. Take the caller’s mobile number.
4 Taking messages
Answer the phone. Martha is out. Take a messages for her.
5 Asking the caller to wait
You work in Henri Reiser’s office. Answer the phone. Henri is talking on another line. Find out if the caller wants to wait.
6 Asking for repetition and clarifying
Your colleague calls about a visit by a client next week. Write down the information about the client’s arrival at the airport.
7 Ending the call
Answer the phone. It’s a colleague. You’re VERY busy today.
8 Booking hotels and restaurants
You are the manager of Renoir’s restaurant. Answer the phone and take a booking. Remember to ask for:
Customer’s name? number of guests? date and time
A contact number? smoking or non-smoking table?
9 Booking transport
10 Dealing with telephone problems
You’re waiting for you colleague’s to arrive. You have a meeting with him/her and you can’t meet later on. Answer your colleague’s call. It’s a really bad line.
11 Making appointments
You are Mr. Francone. Your colleague calls to arrange a meeting. You have a day off on Tuesday 25th. You are free at 3.15 on the next day. Find out where the meeting is.
12 Inviting people
Your friend calls and invites you to the theatre. Find out when it is. Accept or decline.
13 Confirming arrangements
You are organizing your Managing Director’s leaving party. Here is your current schedule. Your boss calls to confirm the arrangements.
14 A conference call
You are a sales manager. The company wants your staff to have English lessons. You have ten staff but they are very busy and some don’t want to stay late. Talk the training manager and try to find a solution.
15 Placing an order
Your work at Spyline. Take a customer’s order and complete the order form below:
16 Solving problems
You work for a delivery company. A regular customer calls with a problem. What action will you take?
17 Complaining and handing complaints
You work in a hotel. A customer calls you with some complains.
18 Selling on the phone 1
Answer a call from a company which design websites. You don’t have a website so you are interested. Arrange for the person to visit.
19 Selling on the phone 2
You work for the “Print Machine”. You have a special offer on printer cartridges at the moment. Take the customer’s details and offer to visit his/her company.
Lesson III. Topics: Relationship, Love, Friendship
Vocabulary. Close people and things.
your best friend, your shoes, your teacher, your watch, your oldest friend, your mobile phone, your doctor, your pet, your relatives
Exercise 1. Choose three things/people from the list above. Tell the students how long you have know the people or had the things.
Vocabulary. Official relationship.
a colleague – someone you work with
an old school friend – someone you were at school with
get in touch – start having contact
go out (with someone) – have a romantic relationship
get on well (with someone) – have a good relationship
lose touch – have no more contact
ask someone out – invite someone to go on a date with you
grow apart – slowly stop having a good relationship
put up with – accept a bad situation without complaining
split up with – stop being someone’s partner
get over – stop feeling sad about an ex–partner
Exercise 2. Answer the questions.
1. Have you ever gone out with your colleague?
2. How often do you get in touch with your old school friends?
3. Do you get on well with your parents?
4. Do you usually lose touch with your ex–boyfriend/girlfriend?
5. Have you ever had a romantic relationship with your old friend?
6. Is it difficult for you to start having contact with new people? Why?
7. With whom have you no more contact? Why? Would you like to get in touch with these people again?
8. Do women ever ask men out in your country?
9. What do you think is the minimum time you should go out with someone before you get married?
10. Do you think couples who marry young often grow apart? Why/Why not?
11. If your partner never did housework, would you put up with it? Why/Why not?
12. For what reasons do people usually split up with their partner?
13. What different ways do people use to get over the end of a relationship?
Exercise 3. Read the text about smart agreements.
Love me forever… or pay 5 million dollars!No one with big money in California or New York these days gets married without a pre–nuptial agreement. This is particularly true for Hollywood actors, who agree, for example, that a husband or wife will receive $5 million if their partner is unfaithful. But these agreements are also becoming popular in European countries such as Germany and the Netherlands. Australia, too, now accepts them.
Bus driver Nick Palmer, from Perth, is delighted. His girlfriend Kate Brown has asked him to marry her. Nick has agreed but plans to sign a pre–nuptial agreement first. 'Kate mustn't cut her hair short and she mustn't stay out late,' he told us. 'Last year she forgot the anniversary of the day we met and then she lost her temper. She definitely mustn't do that again.' Kate thinks he's making a fuss over nothing. 'He'll have a good life. I haven't got a job so I can stay at home all day. In the agreement it says that he doesn't have to do much housework. He doesn't have to do the cooking. All he has to do is the washing up.' However, Nickolas has a surprise for Kate. And it was interesting for her to know about it. 'There's one thing in the agreement that she doesn't know about yet. Before I marry Kate, she has to … get a job!'
Exercise 4. Read the article again and answer true or false.
1. Nick asked his girlfriend to marry him.
2. Nick likes short hair.
3. Kate sometimes loses her temper.
4. Kate wants Nick to do the washing up.
5. Nick wants his wife to get a job.
Vocabulary. Obligation or no obligation.
Exercise 5. Make your own smart agreement, using words from vocabulary. Choose one of the situations below and discuss how to make them successful. Imagine that you are going to:
1. marry a millionaire/ess
2. go into business with a friend
3. travel around the world with a friend
4. share a flat with someone you don’t know well
Example: OUR SMART AGREEMENT
I have to:__________________________________________
I don’t have to:_____________________________________
I mustn’t:__________________________________________
The other person has to:_______________________________
The other person doesn’t have to:________________________
The other person mustn’t:______________________________
Exercise 6. Read the text.
Would you do that for love?
Exercise 7. Answer these questions.
1. What would you do for love?
2. What would you never do for love?
3. What should people do for love?
4. Have you ever done something unusual for love?
5. Do you think it is necessary to do something extraordinary for love?
6. What article do you like most of all?
7. What do you think about the woman from Moscow? Was it stupid or romantic to do such things?
8. What do you think about John Mason? Would you sell everything for love?
9. What do you think about Sheila Porter? Do you understand her? Have you ever done something like this?
Exercise 7. What do you think “speed-dating” is? Read the letter and check your answers.
SpeedDateDear Nick,
Thank you for booking a place at our next speed-dating event.
What to expect:
Speed-dating is a fast way to meet a new partner! There are twenty men and twenty women and you have just three minutes to talk to each person. After three minutes, if you like the person, put a tick by his or her name on your card. Then, move on and talk to the next person. At the end, give us your card. If you ticked someone who also ticked you, we will give you each other's email addresses.
A few tips:
Don't start every conversation with 'What do you do?' This gets very boring. And don't ask too many questions which can be answered with 'yes' or 'no'.
Ask interesting questions, like 'How would your best friend describe you?' or 'What was the last CD you bought?'.
When?
Конец ознакомительного фрагмента.
1
toddler – ребёнок, начинающий ходить
2
school leaver – выпускник школы, абитуриент
3
high school graduate – выпускник университета
4
bachelor/graduate student – бакалавр
5
master – магистр
6
Doctor of Philosophy/PhD – доктор наук
7
bite one's nails – грызть ногти
8
blow one's nose – сморкаться
9
pick one's nose – ковырять в носу
10
walk the dog – выгуливать собаку
11
sound sleep – крепкий сон (мед.)
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